Acceptable Use Policy

SaveOnEstate Inc. Effective Date: September 9, 2025 Last Updated: September 9, 2025

1. Introduction

This Acceptable Use Policy ("Policy") governs your use of the SaveOnEstate platform and services. This Policy is incorporated into and forms part of our Terms of Service. Violation of this Policy may result in account suspension or termination.

2. Permitted Uses

2.1 Platform Purpose

The SaveOnEstate platform is designed for legitimate real estate activities including:

• Listing properties for sale
• Searching for properties to purchase
• Using AI coaching tools for market analysis
• Connecting with licensed professionals
• Managing real estate transactions

2.2 User Conduct Standards

Users must:

• Provide accurate and truthful information
• Respect other users' privacy and rights
• Use the platform in good faith for legitimate purposes
• Comply with all applicable laws and regulations
• Maintain the security of their account credentials

3. Prohibited Activities

3.1 Illegal Activities

Users may NOT:

• Engage in any illegal activities or promote illegal conduct
• Violate any local, provincial, federal, or international laws
• Infringe on intellectual property rights
• Engage in fraud, misrepresentation, or deceptive practices
• Violate privacy laws or regulations

3.2 Platform Misuse

Users may NOT:

• Create false or misleading property listings
• Engage in "wash trading" or any form of market manipulation, including colluding with other users to create a false impression of a property's value or sales history.
• Impersonate other individuals or entities
• Use automated systems (bots, scrapers) without permission
• Attempt to gain unauthorized access to platform systems
• Interfere with platform operations or security measures

3.3 Harmful Content

Users may NOT post or transmit:

• Offensive, abusive, or discriminatory content
• Threatening, harassing, or intimidating communications
• Spam, unsolicited advertising, or promotional materials
• Malicious software, viruses, or harmful code
• Content that violates others' privacy or rights

3.4 Commercial Restrictions

Users may NOT:

• Use the platform for unauthorized commercial purposes
• Compete directly with SaveOnEstate services
• Resell or redistribute platform access
• Extract data for commercial use without permission
• Bypass fee payment obligations

4. Property Listing Standards

4.1 Accuracy Requirements

Property listings must:

• Contain accurate and current information
• Include truthful descriptions and specifications
• Disclose all material facts and conditions
• Use authentic photographs and media
• Comply with fair housing laws

4.2 Prohibited Listing Content

Listings may NOT:

• Contain false or misleading information
• Include discriminatory language or preferences
• Violate fair housing or human rights laws
• Infringe on copyrighted images or content
• Promote illegal activities or uses

4.3 Professional Standards

Listings must:

• Meet professional presentation standards
• Include required legal disclosures
• Comply with local real estate regulations
• Respect neighboring properties and privacy
• Follow platform formatting guidelines

5. Communication Guidelines

5.1 Professional Communication

All platform communications must be:

• Professional and respectful in tone
• Truthful and accurate in content
• Compliant with privacy requirements
• Free from harassment or discrimination
• Appropriate for business purposes

5.2 Privacy Protection

Users must:

• Respect others' privacy and confidentiality
• Not share personal information without consent
• Follow platform privacy protection protocols
• Report privacy violations promptly
• Comply with anonymized negotiation procedures

5.3 Prohibited Communications

Users may NOT:

• Send spam or unsolicited messages
• Use threatening or abusive language
• Share confidential or proprietary information
• Engage in discriminatory communications
• Bypass platform communication systems

6. AI Tool Usage Guidelines

6.1 Appropriate AI Tool Use

AI coaching tools should be used for:

• Market analysis and research
• Scenario modeling and planning
• Educational and informational purposes
• Decision support and guidance
• Data visualization and interpretation

6.2 AI Tool Limitations

Users must understand that AI tools:

• Provide scenarios, not advice or recommendations
• Require independent verification and analysis
• May contain errors or inaccuracies
• Should not replace professional consultation
• Are for informational purposes only

6.3 Prohibited AI Tool Activities

Users may NOT:

• Attempt to manipulate or hack AI systems
• Use AI outputs for illegal purposes
• Misrepresent AI scenarios as professional advice
• Share AI tool access with unauthorized parties
• Reverse engineer AI algorithms or methods

7. Network Partner Interactions

7.1 Professional Relationships

When engaging network partners, users must:

• Verify licensing and qualifications independently
• Establish direct professional relationships
• Respect professional boundaries and ethics
• Pay for services according to agreed terms
• Report misconduct or violations promptly

7.2 Partner Selection Responsibility

Users are responsible for:

• Choosing appropriate service providers
• Verifying credentials and qualifications
• Understanding service terms and costs
• Managing professional relationships directly
• Resolving disputes independently

8. Data and Privacy Compliance

8.1 Personal Information Protection

Users must:

• Protect personal and confidential information
• Comply with privacy laws and regulations
• Obtain consent before sharing others' information
• Report data breaches or security incidents
• Follow platform data handling procedures

8.2 Digital Twin Data

When providing property data, users must:

• Have legal right to share property information
• Ensure accuracy of provided materials
• Respect intellectual property rights
• Comply with privacy requirements
• Understand data usage and retention policies

9. Financial and Transaction Conduct

9.1 Fee Payment Obligations

Users must:

• Pay all applicable platform fees when due
• Provide accurate financial information
• Comply with fee payment procedures
• Not attempt to circumvent fee obligations
• Report billing disputes promptly

9.2 Transaction Integrity

Users must:

• Engage in transactions honestly and in good faith
• Disclose all material facts and conditions
• Comply with legal and regulatory requirements
• Honor contractual commitments and obligations
• Seek appropriate professional advice

10. Enforcement and Violations

10.1 Violation Reporting

Users should report violations by:

• Contacting platform support immediately
• Providing detailed information and evidence
• Cooperating with investigation procedures
• Maintaining confidentiality during investigations
• Following up on resolution status

10.2 Enforcement Actions

Violations may result in:

• Warning notices and corrective action requirements
• Temporary account suspension or restrictions
• Permanent account termination
• Legal action and damages claims
• Reporting to regulatory authorities

10.3 Appeal Process

Users may appeal enforcement actions by:

• Submitting written appeals within 30 days
• Providing supporting documentation and evidence
• Participating in review procedures
• Accepting final determination decisions
• Seeking external mediation if available

11. Platform Security

11.1 Account Security

Users must:

• Maintain secure passwords and credentials
• Not share account access with others
• Report suspicious activity immediately
• Use two-factor authentication when available
• Log out from shared or public devices

11.2 System Integrity

Users may NOT:

• Attempt to breach platform security measures
• Access unauthorized areas or information
• Interfere with platform operations
• Introduce malicious software or code
• Exploit system vulnerabilities

12. Intellectual Property Respect

12.1 Platform Content

Users must respect SaveOnEstate's intellectual property including:

• Trademarks, logos, and branding
• Software, algorithms, and technology
• Content, documentation, and materials
• Trade secrets and proprietary information
• Patents and patent applications

12.2 User Content Rights

Users retain rights to their original content but grant SaveOnEstate:

• License to use content for platform purposes
• Right to process and display user materials
• Permission to create derivative works (e.g., Digital Twins)
• Authority to remove violating content
• Ability to use aggregated data for improvements

13. Compliance Monitoring

13.1 Platform Monitoring

SaveOnEstate may:

• Monitor platform usage and activities
• Review content and communications
• Investigate reported violations
• Implement automated compliance systems
• Cooperate with law enforcement when required

13.2 User Cooperation

Users must:

• Cooperate with compliance investigations
• Provide requested information and documentation
• Allow reasonable access for verification purposes
• Respond promptly to compliance inquiries
• Implement corrective actions when required

14. Policy Updates

14.1 Modification Rights

SaveOnEstate reserves the right to:

• Update this Policy at any time
• Notify users of material changes
• Implement changes with reasonable notice
• Require acceptance of updated terms
• Terminate accounts for non-acceptance

14.2 User Notification

Policy changes will be communicated through:

• Email notifications to registered users
• Platform announcements and notices
• Updated policy posting with effective dates
• In-app notifications for material changes
• Legal notice procedures when required

15. Contact Information

15.1 Policy Questions

For questions about this Acceptable Use Policy: Email: legal@saveonestate.com Phone: +1 (778) 513-4033 Address: 800-885 West Georgia Street, Vancouver, BC, V6C 3H1, Canada

15.2 Violation Reporting

To report policy violations: Email: compliance@saveonestate.com Phone: +1 (778) 513-4033 Emergency: Available 24/7 for critical issues

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By using the SaveOnEstate platform, you acknowledge that you have read, understood, and agree to comply with this Acceptable Use Policy. Violations may result in account termination and legal action.