Privacy Policy
SaveOnEstate Inc. Effective Date: September 9, 2025 Last Updated: September 9, 2025
1. Introduction
SaveOnEstate Inc. ("SaveOnEstate," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
2.1 Personal Information
We collect information you provide directly to us:
- Account Information: Name, email address, phone number, mailing address
- Identity Verification: Government-issued ID, proof of address
- Financial Information: Banking details for fee collection (processed by third parties)
- Communication Records: Messages, support requests, feedback
2.2 Property Information
- Property details, descriptions, and specifications
- Digital Twin data (photos, videos, 3D scans, floor plans)
- Listing information and pricing data
- Transaction history and documentation
2.3 Usage Information
- Platform interaction data and user behavior
- AI tool usage patterns and preferences
- Search queries and property viewing history
- Device information and IP addresses
2.4 Automatically Collected Information
- Cookies and Tracking: Session data, preferences, analytics
- Technical Data: Browser type, operating system, access times
- Location Data: IP-based location for service delivery
3. How We Use Your Information
3.1 Platform Services
- Provide and maintain platform functionality
- Process transactions and facilitate real estate deals
- Generate Digital Twin visualizations
- Deliver AI coaching tools and market analysis
- Connect you with network partners
3.2 Communication
- Send transaction updates and notifications
- Provide customer support and respond to inquiries
- Share important platform updates and legal notices
- Marketing communications (with your consent)
3.3 Legal and Compliance
- Comply with legal obligations and regulatory requirements
- Prevent fraud and ensure platform security
- Enforce our Terms of Service
- Resolve disputes and legal claims
3.4 Analytics and Improvement
- Analyze platform usage and performance
- Improve AI algorithms and user experience
- Conduct market research and trend analysis
- Develop new features and services
4. Information Sharing and Disclosure
4.1 With Your Consent
We share information when you explicitly consent, including:
- Revealing contact information after binding contract events
- Sharing property data with potential buyers
- Connecting you with network partners
4.2 Service Providers
We share information with trusted third parties who assist us:
- Technology Partners: Cloud hosting, data processing, analytics
- Payment Processors: Secure fee collection and financial transactions
- Professional Services: Legal, accounting, and business consulting
- Marketing Services: Email delivery, advertising platforms
4.3 Network Partners
- Licensed professionals in our partner network
- Information shared only when you request connections
- Direct relationships established between you and partners
4.4 Legal Requirements
We may disclose information when required by law:
- Court orders, subpoenas, or legal processes
- Government investigations or regulatory compliance
- Protection of rights, property, or safety
- Prevention of fraud or illegal activities
4.5 Business Transfers
Information may be transferred in connection with:
- Mergers, acquisitions, or asset sales
- Bankruptcy or insolvency proceedings
- Corporate restructuring or reorganization
5. Data Security
5.1 Security Measures
We implement comprehensive security measures:
- Encryption: Data encrypted in transit and at rest
- Access Controls: Role-based access and authentication
- Monitoring: Continuous security monitoring and threat detection
- Regular Audits: Security assessments and vulnerability testing
5.2 Data Breach Response
In the event of a data breach:
- Immediate containment and investigation
- Notification to affected users within 72 hours
- Cooperation with regulatory authorities
- Implementation of additional protective measures
6. Your Privacy Rights
6.1 Access and Correction
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request copies of your information
- Update your account preferences
6.2 Data Portability
- Request your data in a structured, machine-readable format
- Transfer your information to another service provider
- Receive assistance with data migration
6.3 Deletion Rights
You may request deletion of your personal information, subject to:
- Legal retention requirements
- Ongoing transaction obligations
- Legitimate business interests
6.4 Marketing Preferences
- Opt-out of marketing communications at any time
- Manage email preferences through your account
- Unsubscribe links in all marketing emails
7. PIPEDA Compliance (Canada)
7.1 Personal Information Protection
We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA):
- Collect information only for identified purposes
- Obtain consent for collection, use, and disclosure
- Limit collection to what is necessary
- Maintain accuracy and security of information
7.2 Consent Management
- Express Consent: Required for sensitive information
- Implied Consent: For routine business purposes
- Withdrawal: You may withdraw consent at any time
- Consequences: We'll explain implications of consent withdrawal
7.3 Privacy Officer
Our Privacy Officer is responsible for:
- PIPEDA compliance and privacy governance
- Handling privacy complaints and inquiries
- Conducting privacy impact assessments
- Staff training on privacy requirements
8. International Data Transfers
8.1 Cross-Border Processing
- Some data may be processed outside Canada
- Adequate protection measures implemented
- Compliance with applicable privacy laws
- User notification of international transfers
8.2 Data Processing Agreements
- Contracts with international service providers
- Privacy and security requirements specified
- Regular compliance monitoring and audits
9. Children's Privacy
- Platform not intended for users under 18
- No knowing collection of children's information
- Parental consent required for minors
- Immediate deletion if children's data identified
10. Cookies and Tracking
10.1 Cookie Types
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Usage statistics and performance monitoring
- Marketing Cookies: Personalized advertising and content
- Preference Cookies: User settings and customization
10.2 Cookie Management
- Browser settings to control cookies
- Opt-out options for non-essential cookies
- Regular cookie policy updates
- Clear information about cookie purposes
11. Data Retention
11.1 Retention Periods
- Account Information: Retained while account is active
- Transaction Data: 7 years for legal and tax purposes. In cases where a transaction fails after the Binding Contract Event, this data may be retained longer as required for the resolution of any legal disputes.
- Marketing Data: Until consent is withdrawn
- Technical Logs: 2 years for security and analytics
11.2 Deletion Process
- Secure deletion using industry standards
- Verification of complete data removal
- Documentation of deletion activities
- Backup data removal within reasonable timeframes
12. Privacy Policy Updates
12.1 Change Notification
- Email notification of material changes
- Platform notifications for significant updates
- Continued use constitutes acceptance
- Right to object to changes
12.2 Version Control
- Effective dates clearly indicated
- Previous versions available upon request
- Change summaries provided when possible
13. Contact Information
13.1 Privacy Inquiries
Privacy Officer SaveOnEstate Inc. Email: privacy@saveonestate.com Phone: +1 (778) 513-4033 Address: 800-885 West Georgia Street, Vancouver, BC, V6C 3H1, Canada
13.2 Complaint Process
- Submit privacy complaints to our Privacy Officer
- Response within 30 days of receipt
- Escalation to Privacy Commissioner if unresolved
- No cost for complaint investigation
This Privacy Policy is effective as of September 9, 2025 and governs our collection, use, and disclosure of your personal information.